To make sure that you have a pleasant stay and to prevent any misunderstanding, please read the house rules. When you confirm a reservation, it is implied that you are familiar with the house rules and agree with them, and that you will fully adhere to them. Violation of the house rules can result in cancellation of the reservation and charging the full amount of the accommodation price regardless of the shorter stay.
1. GUEST REGISTRATION
On the day of arrival, the guests have to give their identification documents (passport or ID) for the purpose of registration at the Tourist Board. This data will not be used for other purposes. Guests who do not provide any type of special document for a legally binding tourist registration may be denied access to the Villa, without the possibility of a refund of rent paid for the stay.
2. NUMBER OF GUESTS
At any time, the number of guests on the property cannot exceed the one stated in the confirmation. The number of guests can be increased up to the maximum capacity stated on the Villa's website. The total number of guests includes children regardless of their age. If unregistered guests are on the property, the guests are obliged to leave the Villa permanently, within 2 (two) hours. A refund for the unused part of the rental period will not be possible.
3. ARRIVAL AND DEPARTURE
On the day of departure, the guests have to leave the accommodation (check-out) no later than 10 am (10:00), in order for the owner to have time to prepare the Villa for the next guests arriving at 4 pm (16:00) (check-in). If the guests intend to arrive after 8 pm(20:00) on the first day they have to inform Villa Alexana about it.
4. HOUSE RULES
4.1. Our staff is available to the guests during their stay for any information and assistance they may need.
4.2. Bed linen is changed once per week. Towels, kitchen cloths, deck chairs, parasoland soap are at the guest’s disposal.
4.3. Villa Alexana is neither obliged nor responsible for organizing guests’ free time or entertaining them.
4.4. The guests are obliged to take care of their personal belongings and valuables left in the accommodation. The owners will not be responsible in case of their disappearance. We advise guests to always close the doors and windows when they go out.
4.5. The owners do not have the right to enter the rented accommodation during the absence of the guests unless otherwise agreed upon, except to stop damages or danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back to the accommodation. If the owners have any reason to believe the house rules are violated, the guests have to let them enter the accommodation in order to check the situation.
4.6. Pets are not allowed.
4.7. It is not allowed to bring weapons, flammable or explosive substances and products with a strong or unpleasant smell into the Villa. Guests are not allowed to bring cooking or electrical appliances to the Villa without prior agreement with the owner.
4.8. The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to a different accommodation unit, outside, or to the pool (the kitchen chairs to the terrace, cutlery to a different accommodation unit, towels or blankets to the pool). It is strictly prohibited to use indoor furniture (sofas, chairs, beds…) while wet or wearing wet bathing suits.The guest is obliged to take care of the furniture in the interior (sofa, chairs, beds ...) if he uses various oils or sunscreens beacuse of possible permanent damage to the furniture.
4.9. Using the pool is at you own responsibility.
4.10. Using the playground is at you own responsibility.
4.11. Smoking in the house is not allowed.
4.12. When guests go out of the accommodation/Villa they have to switch off the lights and electrical appliances andturn off the gas and water. Also, guests are asked not to leave the air-conditioning on if it is not necessarywhile they are outside, and to close the doors and windows while the air-conditioning is in use. It is forbidden to throw waste in the toilets or in any other place not intended for this purpose, like outside the house or in its vicinity.
5. DAMAGES DEPOSIT
The guest is obliged to leave a cash deposit onarrival to the owner/Villa host. The deposit sum shall be stated in the written confirmation. The deposit serves as a security to the owner for the damages caused in the Villa. If the cost of the damage caused is higher than the deposited sum, the guest is obligedto pay the total damage amount to the owner. If no damage is caused to the Villa, the owner/Villa host is obligedto return the deposited sum to the guest at the guest's departure.Guests who intentionally or accidentally damage the property will have to reimburse Villa Alexana the full amount of the occurred damage.
6. PRICES AND PAYMENT
6.1. Unless otherwise mentioned, all the prices are stated in Euro. The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation.After that the reservation is confirmed and completed and the General conditions of the Villa are accepted.
a) The advance payment of 30% of the total agreed price of accommodation is paid by the guest to the owner of the Villa via bank transfer.
b) the remaining 70% of the total contracted price of accommodation must be paid by the guest no later than 30 (thirty) days before the beginning of the rental period if payment is made by bank transfer, unless otherwise agreed.
6.2. The costs of water, gas, electric power and the Internet, as well as bedlinen, towels, the final cleaning of theinterior, swimming pool and exterior maintenance, registration of stay, residential tax and thevalue added tax are included in the accommodation price.
6.3. In case of a cancelation of the reservation, none of the payments that were made to the Villa owner can be reimbursed.
7. YOUTH GROUPS
In case the guests are a group of 25-year-olds or younger, they are considered a youth group. Specialconditions for damages deposit is applied to youth groups. Youth groups areobliged to inform the owner of the villa prior to or immediately after the booking about their youth group status. Non-compliance with this article may result in an immediate non-refundable booking cancelation.
8. TENTS AND CAMP TRAILERS
It is forbidden to set up tents or bring camp trailers etc. If this provision is not respected,guestshave to leave the Villa permanently together with all the persons staying there within2 (two) hours, and they are not entitled to the reimbursement for the accommodation by the owner.
If guests disturb the public peace and quiet and do not calm down after a warning, that can beconsidered a severe breach of the rental contract provisions, in which case the guestsareobliged to leave the Villa permanently together with all the persons staying there within 2 (two) hours,and they are not entitled to a reimbursement by the owner.
10. FINAL PROVISIONS AND JURISDICTION
Villa Alexana may shorten the stay of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless of the shorter stay.
Upon arrival it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved directly with the owners or the agency will involve the intervention of the police or of the tribunal of Pula.
Complaints will be considered only if reported during the stay. Subsequent complaints will not be considered.Your comments and suggestions are always welcomed and appreciated.
We wish you a pleasant stay at Villa Alexana